Returns + Exchanges

Shipping Policy for Made in Bengal

1. Processing Time

• Order Processing: Orders are typically processed within 1-3 business days. During high-demand periods, processing may take up to 5 business days.
• Custom Orders: For custom or made-to-order items, please allow an additional 7-14 business days for production and quality checks before shipping.

2. Shipping Rates and Delivery Estimates

• Domestic Shipping (within India):

  • Standard Shipping: Free for orders above INR 2000, otherwise a flat rate of INR 150. Delivery takes 3-7 business days.
  • Express Shipping: Available at an additional charge of INR 250. Delivery takes 1-3 business days.

• International Shipping:

  • Rates vary by destination and will be calculated at checkout.
  • Delivery typically takes 7-21 business days, depending on the location and customs processing.

3. Tracking and Notifications

• Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your shipment in real-time.

4. Shipping Delays

• While we aim to deliver within the estimated timeframe, unforeseen delays may occur due to customs, weather, or other logistical challenges. We will keep you informed of any unexpected delays.

5. Customs, Duties, and Taxes

• For International Orders: Any additional taxes, duties, or customs fees are the responsibility of the customer. Please check with your local customs office for potential fees.

6. Shipping Partner

• We collaborate with reputed courier partners for safe and timely delivery. Our primary partners include India Post, Blue Dart,DTDC, Delhivery.

7. Shipping Restrictions

• If you need special handling, please contact our customer service for assistance.

8. Address and Contact Information

• Ensure all delivery addresses are accurate and up-to-date. We cannot be held responsible for items delivered to incorrect addresses due to customer input errors.

9. Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us within 48hrs from delivery. We would require a Video of the package being opened to before considering any claims. We will work with our shipping partner to investigate the issue and, if possible, send a replacement.

10. Contact Us

• For any shipping-related inquiries, please contact our Customer Support Team at 9674040456 from Monday to Friday,11am to 8.30pm