Terms & Conditions

At Made in Bengal, we value our customers and aim to provide only the finest quality products. To uphold these standards, we maintain a strict return policy to ensure that all our customers receive brand-new, unused items. We appreciate your understanding in helping us maintain this commitment to quality.

1. Return and Exchange Conditions

• Notification Period: Customers must inform us of their intent to return or exchange an item within 48 hours of delivery.
• Condition of Items: All items must be returned in their original, unused condition, with all tags intact. Returns with missing tags, signs of wear, or damage will not be accepted.

2. Non-Returnable Items

• Customized Products: Custom-made items, including sarees with fall and pico stitching or any other customization, cannot be returned or exchanged.
• Final Sale Items: Products marked as “Final Sale” or on sale are non-returnable.
• Our strict return policy ensures that no customer receives used or damaged items.

3. In-Store Exchange Requirements

• For in-store exchanges, customers must bring the original bill as proof of purchase.
• Items without a physical bill will not be eligible for exchange.

4. Online Orders

• For online order returns, please ensure that all tags are intact and the item is unused.
• Return shipping costs for online orders are the responsibility of the customer unless the return is due to an error on our part.

5. How to Initiate a Return or Exchange

• For Online Orders: Contact our customer support team at [contact email/phone number] within 48 hours of receiving your item to begin the return or exchange process.
• For In-Store Purchases: Visit our store with the item and the original bill within 48 hours of purchase.

6. Refund Process

• Upon receiving and inspecting your returned item, we’ll process a refund or issue store credit, depending on your eligibility.
• Refunds are processed within 7-10 business days.

Thank you for supporting Made in Bengal and for your understanding in respecting our strict return policy.